has vast experience in supporting our global client base
in various infrastructure management areas including data
center management, disaster recovery, enterprise system
management, helpdesk support, call center operations and
network planning and management. Our Infrastructure
Service Management practice offers the following services:
Planning and Management
has extensive skills in formulating infrastructure
strategies; designing highly scalable enterprise
architectures and helping businesses understand their
current network infrastructure and emerging network
technologies. We work with you to design a flexible and
secure high performance network.
has the skills, resources and experience to perform entire
IT infrastructure audits and produce innovative
architectures and solutions to reduce the total cost of
ownership (TCO). Whether you want to create new
infrastructure or redesign the existing infrastructure for
specific challenges such as designing for high
availability, managing increased data volumes, improving
security or managing your storage challenges, Miracle
works with you to support your connectivity as well as
your organizational and strategic goals.
and Systems Management
extensive experience in managing massive networks and wide
range of systems. We help you in designing, optimizing and
maintaining your networks and systems with an aim to
increase thru-put and uptime while reducing the cost of
support. Our range of Network and Systems management
services include storage management, performance
monitoring, turnkey resources management, administration,
security and continuous monitoring of application systems.
Our expertise covers a wide range of Network Management
Systems, Operating environments, Back-up and storage
systems, Databases and Application and Web servers.
Miracle has extensive experience in supporting mission
critical infrastructure. Miracle 's production support
services includes providing enhancements and modifications
to existing systems, producing reports and managing
information, monitoring and tuning application software,
installing and testing upgrades, correcting software
errors, providing user support when problems and/or
questions arise, responding to end-user emergencies,
providing training, developing specifications for system
software, coordinating the installation and implementation
of packaged software, performance tuning, mediating
between the software vendor and the user, and
investigating new technologies.
In the e-economy environment, where organizations are
web-enabling applications and are building gateways to
provide access to customers, suppliers and employees,
Infrastructure Security has become a very critical issue.
Miracle has expertise in planning, designing, developing
and operating a secure infrastructure environment for
large enterprises. Miracle's Infrastructure Security group
works with clients to develop security policies, design
network security architecture and plans, perform security
audits, design firewalls, analyze vulnerability and risk,
and develop intrusion monitoring and detection systems.
Miracle’s infrastructure security management services
include the implementation, enhancement, and 24*7
monitoring of enterprise network security.